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The changes made for clients and agents alike by the Hanover
Insurance Group are just the beginning, its personal lines president is
promising.
The Hanover has created
Ultimate Service and Total Household Rewards, free-of-charge upgrades to those
with auto and homeowners policies with the Hanover. With these additions, eligible
customers could save hundreds of dollars in the event of a loss thanks to better
coverage for towing, labor, and rental cars, as well as waived deductibles and
guaranteed policy renewals for homeowners.
This sounds good for clients, but the Hanover is making these changes with agents
in mind too.
The company believes Ultimate Service and Total Household
Rewards will help agent partners offer more value-added products and services
for their customers, thereby improving customer retention.
“These consumer-focused enhancements to our auto and
homeowners policies illustrate the value the Hanover
brings to its agent partners, and this is just the beginning,” said Jim Hyatt,
personal lines president of the Hanover.
“Furthermore, the enhancements add to a long list of advantages we have built
into our value proposition for agents and consumers, making it easier for our
agent partners to grow their businesses in an intensely competitive market.”
The Ultimate Service coverage adds towing, labor, and rental
benefits to an insured’s automobile policy. (Insureds must have towing and
labor or transportation expense coverage on their policy before the free
coverage extension becomes effective.) With the added benefits, the company
will:
- Pay
towing and labor costs when an insured’s keys, including electronic
transponders for “keyless” vehicles, are lost, broken, or accidentally
locked in their automobile.
- Pay
reasonable towing cost when the vehicle is towed to the nearest Hanover
Express Claims repair shop following a covered disablement, regardless of
the insured’s limits.
- Reimburse
an insured for expenses incurred to rent an auto for a reasonable period
of time in order that the covered auto be repaired or replaced if the
insured allows the Hanover
to coordinate both the rental and repair within the company’s network of
providers. Coverage is subject to daily coverage limits, with the total payment
not to exceed $3,000.
The Total Household Rewards coverage benefits customers when
they have both their home and automobile policies with the Hanover. (In the Midwest,
watercraft and motor homes also apply). With the added benefits, the company
will:
- Waive
one of the two policy deductibles when a policyholder has a single loss
that affects both the auto and home. For instance, if a hailstorm damages
both a car and the roof of an insured’s home, the customer would pay only the
higher of the two deductibles if the loss is greater than the higher
deductible.
- Guarantee
that it will not cancel and/or not renew a customer’s auto or homeowners
policy as long as the insured meet various conditions, such as paying
their premiums.
Enhancements are currently being rolled out and are expected
in Arkansas, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana,
Maine, Michigan, New Hampshire, New Jersey, New York, Ohio, Oklahoma,
Tennessee, and Virginia.
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